1. General conditions
The purpose of this regulation is to establish the conditions for the stay of tourists in the hotel. It applies to all tourists, who accept it by the very fact of their stay in the hotel and must comply with it without limits or reservations. Any accident caused as a result of the improper use of the equipment or the use of the hotel's facilities without complying with the corresponding security rules is not the hotel's responsibility.
The guests have taken note of the following rules and undertake to respect them:
- not to damage the arrangement or the objects of the hotel's equipment, otherwise they owe the hotel the amount equal to the value of the purchase/arrangement of the damaged object and the related work;
- not to take goods from the Yager Chalet equipment upon departure;
- to keep quiet so as not to disturb other guests;
- not to use towels or linen for: wiping dyed hair, removing make-up, cleaning shoes, suitcases, the floor, etc. Towels will be used for body use.
- if towels or linens damaged by the improper use of the tourist are identified, they will be imputed as damage and will be paid by the responsible tourist. Otherwise, the Hotel reserves the right to cancel the tourist's room reservation and evict him without refunding the value of the services paid.
- not to enter other rooms or spaces intended only for Hotel staff without the Hotel's permission;
- not to leave children unattended in any of the Hotel spaces;
- any accident caused as a result of the lack of supervision of the children in the Yager Chalet premises, is not our responsibility, but of the people who accompany the children and are responsible for their supervision;
- to announce as soon as possible any malfunction of the devices, installations or other technical/furniture non-conformities of the Hotel's equipment;
- any accident caused as a result of the improper use of the equipment or the use of the hotel's facilities without complying with the corresponding Security rules, is not our responsibility.
- are prohibited: preparing food and eating it in the room.
- after use and before leaving the room, remove the chargers of electrical/electronic devices (laptop, mobile phone, camera, etc.) from the sockets.
- it is forbidden to accommodate people accompanied by animals in the hotel.
- to inform the Yager Chalet reception about the services used and the products consumed from the minibar to be billed. For the minibar available in each room, the included products cannot be withdrawn.
- access with electrical consumers is prohibited: microwaves, hotplates, radiators, kettles, etc.
- in the Hotel, the access of guests to the kitchen, the bar, as well as the use of Yager Chalet equipment (computer, sound system, etc.) is prohibited without the consent of the Hotel Management;
- it is absolutely forbidden to bring weapons, white weapons or tear gas into the Hotel.
- According to Romanian legislation, the consumption or sale of hallucinogenic or psychotropic substances is prohibited and punishable;
- do not throw objects into the toilet that could damage the waste collection station;
- nudism or any form of exhibitionism is not allowed inside the hotel;
- trash and household waste will be stored in the trash cans located within the hotel radius;
- please contact the reception immediately if you have lost your room access card. In order to issue the duplicate, it is necessary to identify yourself with an identity document and pay the cost of the lost card of 60 lei;
- the accommodation of children between the ages of 0-6 will be free of charge, if they share the same bed with their parents;
- for children under 2 years old there is the possibility of offering, within the limit of availability, a cot. Please let us know when you make your reservation if you need a baby cot to be able to accommodate you, subject to availability.
- it is not allowed to bring into the hotel complex objects/goods that emit a persistent and disturbing smell;
- it is not allowed to bring into the hotel/restaurant food or drinks from outside the hotel;
- parents, guardians or companions are responsible for the actions of minors and undertake to take care of them, respectively that they behave civilly and not disturb other guests of the hotel;
- please inform the reception or restaurant staff of any food allergy or intolerance;
2. Smoking
Traditional smoking is not allowed inside the Yager Chalet, according to the applicable legislation in force ( law 349/2002 amended and supplemented by law 15/2016 ). The facility has designated outdoor smoking areas.
Yager Chalet only has non-smoking rooms. If the provisions of this regulation are not respected, a fee of 100 euros/night will be applied (the value in lei will be calculated at the BNR rate on the day of payment), representing the room cleaning services.
Yager Chalet has signaling, alarming, warning and alerting systems, installations, devices and devices, intended for detection and signaling in case of smoking in any room of the hotel. We reserve the right to forcibly evict customers who do not comply with the SMOKING requirement from the hotel or restaurant.
3. Signage
For additional requests during your stay, you can use the following signage:
- "DO NOT DISTURB!" - the room will not be entered, except with your permission, for checking utilities and cleanliness, between 7:00 AM - 3:00 PM, at the time set by you and communicated to the hotel reception
- "PLEASE MAKE UP THE ROOM!" - with this message you are requesting cleaning service for your room.
3.1 Additional guests
You can receive guests or guests in the room, they are obliged to register at the reception, by completing the accommodation form.
3.2 Pets
It is forbidden to accommodate people accompanied by animals in the hotel.
We recommend using the safes available in the rooms and at the reception for storing valuables. We do not accept any responsibility for forgotten, lost or allegedly stolen items on the premises of the Yager Chalet.
4. Taxation
We reserve the right to charge our guests' cards, regardless of their wishes, in at least the following cases:
- they left the hotel premises without paying for the Yager Chalet services they benefited from;
- they caused degradation or destruction;
- they left with objects that do not belong to them and the value of which they did not pay at the reception;
- they did not cancel the reservation by the set deadline.
Yager Chalet undertakes to resolve any complaint received from guests in relation to the services provided at the location of the hotel structure in an effective time from the moment of its formulation. Any controversy, dispute or complaint that may arise as a result of the application of these terms and conditions, we will try to resolve it amicably. If this is not possible, it will fall under the jurisdiction of the courts in Brașov.
The customer must comply with hotel customs. He will have to respect both the silence in the hotel and the restaurant, as well as the norms of social and moral coexistence. Also, the Yager Chalet guest must take care of the property property of the hotel left in his use during the stay. Any violation of hotel customs or moral and social norms entitles the hotelier to immediately terminate the contract/accommodation, without any notice.
We reserve the right to refuse accommodation, service in the restaurant and access to Yager Chalet to guests who are intoxicated, rude or turbulent, who by their attitude damage the image of the hotel or disturb other guests. The compensation for possible destruction or degradation of the material assets belonging to Yager Chalet will be borne by those responsible for their production.
We reserve the right to evict guests with appropriate attitudes from the hotel, restaurant or bar.
Subject to the above, we reserve the right to select our guests.
We do not accept: uncivilized or aggressive behavior, obscene physical or verbal manifestations, inappropriate tone, insults, physical or sexual harassment or any physical or mental abuse of a person, the guests or any person in the hotel complex.
The hotel management may stop providing services to those guests who do not comply with the Hotel Regulations .
5. Alcoholic beverages
The restaurant reserves the right to stop serving people who are intoxicated and become recalcitrant.
6. Free services
- wireless internet network (Wi-Fi)
- valuables storage service (in-room safe)
- breakfast
7. Paid Services
- minibar products
- restaurant services (lunch, dinner)
- printing various materials
Accepted payment methods:
- cash in lei
- bank card
- romanian vacation card
8. Final clauses
We consider that, when accessing any service offered by Yager Chalet (accommodation, restaurant, events), any guest has the real opportunity to inform himself, and consequently it can be said that he has become aware of the terms and conditions mentioned above and he tacitly accepted.
9. Changes to terms and conditions
The terms and conditions are subject to change at any time by Yager Chalet without prior notice.
Thank you for your understanding and we wish you a pleasant stay at Yager Chalet!